Shipping policy

Shipping Policy

At Chrome and Neon, we work with manufacturers and fulfillment partners to deliver your order directly to you. Shipping methods and delivery times vary by product, availability, and destination.

Shipping Locations

We ship eligible products within the contiguous United States. For deliveries to Alaska, Hawaii, U.S. territories, or international destinations, please contact support@chromeandneon.com before ordering to confirm availability and shipping costs.

Large items and freight shipments require a physical street address and cannot be delivered to a P.O. box.

Shipping Costs

Standard shipping is free on all products listed in the delivery time table below for orders shipped within the contiguous United States.

For any product not listed below, shipping costs are displayed at checkout unless the product requires a separate shipping quote. Any shipping charges requiring a separate quote will be provided for your approval before your order is finalized.

Estimated Delivery Times

Handling time is the time needed to process, prepare, or build your order before it ships. Transit time begins once the carrier receives your order.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours or on weekends begin processing the next business day.

Estimated shipping or production times for other products are provided on individual product pages. If an estimate is unavailable, please contact us before ordering.

All shipping and delivery dates are estimates unless expressly guaranteed. If we learn that your order will not ship within the stated timeframe, we will contact you with an updated estimate and any applicable options to accept the delay or cancel for a refund.

Order Tracking and Separate Shipments

When your order ships, we will provide tracking information or delivery details as available.

Orders containing multiple products may ship from different locations and arrive separately. Each shipment may have its own tracking information and delivery schedule.

Large Items and Freight Delivery

Gas pumps, gas pump refrigerators, and other oversized products may ship by freight carrier. Unless otherwise stated on the product page or confirmed in writing, freight delivery is curbside. Inside delivery, placement, assembly, and packaging removal are not included.

Liftgate service and other delivery options vary by product and carrier. Please contact us before ordering if you need a liftgate or have limited truck access, a steep driveway, stairs, or other delivery restrictions.

For deliveries requiring an appointment, the carrier will typically contact you to arrange a delivery window. Please provide a valid phone number and ensure an adult is available to receive the shipment.

Additional carrier charges resulting from missed appointments, incorrect addresses, storage, or special services you request may be your responsibility.

Inspecting Your Delivery

Please inspect your shipment promptly upon arrival.

For freight deliveries, inspect the packaging and any visible portions of the product before signing the delivery receipt. Note visible damage or missing pieces on the receipt and take clear photos. If the shipment appears severely damaged, ask the driver to document the damage and contact us immediately for guidance.

If you discover damage, missing parts, or an incorrect item, email support@chromeandneon.com as soon as possible with your order number, a description of the issue, and photos of the product and packaging.

Keep all packaging until the issue is resolved. Prompt reporting helps us coordinate with the manufacturer and carrier. Do not return an item without receiving return instructions from us.

Address Changes and Delivery Issues

Please review your shipping address carefully before placing your order. Contact us immediately if you need to make a change. Changes may not be possible once an order has entered fulfillment or shipped.

If your shipment appears lost or is marked delivered but cannot be located, contact us so we can help investigate with the carrier.

Contact Us

For shipping questions or assistance with your delivery, email support@chromeandneon.com.