Returns & Refunds
At Chrome and Neon, we want you to feel confident in your purchase. If you need to request a return or report an issue with your order, contact us at support@chromeandneon.com or 888-489-7886.
Return Eligibility
You may request a return for eligible products within 30 days of delivery.
To qualify, items must be unused, uninstalled, and in their original condition, with all original packaging, accessories, and included parts. Proof of purchase is required.
All returns must be authorized before shipping. Please contact us first so we can provide the correct return address and instructions.
Exchanges are available for eligible items under the same terms.
How to Request a Return
Email support@chromeandneon.com with your order number, the item you wish to return, and the reason for your request. Include photos if there is a problem with the item.
Once your return is approved, we will provide shipping instructions and the designated return address. Products may need to be returned to different fulfillment locations, so please do not send anything to our business mailing address or the manufacturer without instructions.
Return Shipping & Fees
For change-of-mind returns, customers are responsible for return shipping costs, including freight transportation when required. Original shipping charges are nonrefundable.
Please package your return securely to protect it during transit. We recommend using a tracked shipping service and appropriate insurance, especially for large or fragile items.
For approved returns involving damaged, defective, or incorrect products, we will cover the necessary return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us promptly if anything is damaged, defective, missing, or incorrect.
Include your order number, a description of the issue, and photos of the product, packaging, and shipping label. Keep all packaging until the issue is resolved.
For freight deliveries, note any visible damage on the delivery receipt before signing whenever possible. Photograph the packaging and any affected items.
We will work with you to arrange an appropriate resolution, which may include replacement parts, a replacement product, or a refund. Please contact us before attempting repairs or returning the item.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days of receiving the product. Any applicable shipping charges will be deducted from the refund.
Your bank or payment provider may take additional time to post the funds to your account.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
Orders canceled before fulfillment are eligible for a full refund, except custom or personalized orders that have already entered production. Once production begins, those orders cannot be canceled.
If your order has already shipped, it will be handled under the return terms above.
Contact Us
For return requests, cancellations, or help with an order:
Chrome and Neon
Operated by KS Commerce LLC
Email: support@chromeandneon.com
Phone: 888-489-7886
This policy does not limit any rights you may have under applicable law.